Professional Services for Home Sitting, Pet Boarding, Dog Walking, Cat Feeding

1.1.

The commissioning of the Company by the Client to carry out House Sitting or Home Boarding or Pet Visiting assignments, whether verbally or in writing constitutes acceptance of these Terms of Business.

1.2.

The Company is registered under the Data Protection Act (Reg. No: Z8495118) and thus undertakes to treat all data about Clients, prospective Clients, Guardian Angels, and prospective Guardian Angels, as strictly confidential, unless all parties agree otherwise.

2.1.

The Company agrees to supply Home Sitting or Home Boarding or Pet Visiting services in accordance with a Brief provided by the Client, which may include the care of pets and other animals owned by the Client; and the maintenance of house, greenhouse, garden plants and lawns all within reasonable limits.

2.2.

The Company will continue to provide these services throughout the duration of the Agreement even though the original Guardian Angel may fall ill or be unable to continue on assignment for what ever reason.

3.1.

The Client agrees to secure their booking with a non-refundable deposit of 25% or £25 whichever the greater following the meeting with their Guardian Angel and providing their Guardian Angel meets with their approval.

3.2.

The Client agrees to settle the balance payment for such services 28 days prior to the commencement of the assignment, unless the assignment was booked at short notice; in such cases, the Client agrees to settle the Company’s invoice in full before the assignment commences.

3.3.

In respect to long-term or on-going assignments, invoicing of fees can be set up on a monthly basis.

3.4.

If payment is not received in accordance with these Terms of Business, the Company will not be obliged to honour any previously agreed arrangements.

3.5.

The full balance will be payable if a cancellation is received within 21 days of the commencement of the assignment.

4.1.

All Guardian Angels are the Employees of the Company and all instructions to them must come from, or with the approval of, the Company Management Personnel.

4.2.

Guardian Angels may not work for a Client, except through the Company. Infringement of this condition will jeopardise the Guardian Angel’s future as an employee of the Company.

5.1.

Every reasonable measure is taken to ensure the integrity, probity, suitability and competence of the Guardian Angels. The Company, to ensure its Client’s peace of mind, covers its Employees with Public Liability and Employers Liability Insurance.

5.2.

The Company’s insurance cover, only operates when the Guardian Angel is working on an assignment from the Company and for the duration and times of the selected service.

5.3.

Where Guardian Angels are required to drive a Clients car, responsibility for the provision of appropriate insurance cover rests with the Client.

5.4.

It is agreed that it is the Clients responsibility to adequately insure the property and its contents and any pets with an insurance company of good repute, and that such insurance shall continue for the duration of this agreement.

5.5

The company can not accept any liability for the loss or injury to any pet.

6.1.

Where exceptional work or non standard skills and experience are involved e.g. the care of horses, farm animals, aviaries, large gardens, green houses, indoor plant collections, and swimming pools etc, charges will be made according to the level of skill required. Approximate guides will be provided by telephone and detailed quotations.

6.2.

With the exception of fuel payments no payments should be made directly to your Guardian Angel.

6.3.

In respect to Home Guardian Angel assignments only, in place of leaving supplies of food for the Guardian Angel, an impractical option, a daily subsistence allowance is paid directly to the Guardian Angel from your payment to Guardian Angel Services Limited; this payment is not subject to VAT.

6.4.

A reservation, whether written or verbal, constitutes a binding agreement, and as such, all cancellations incur a £25 fee. This fee will be fully refunded on any future booking. This fee covers all administration costs.

6.5.

An Guardian Angel may wish to have the companionship of their partner / spouse during an assignment. This incurs the Client no additional expense. The companion / spouse will have passed the Company’s vetting programme and is also fully covered by the Company’s insurance.

6.6

The company reserves the right to amend these Terms of Business without notification to the client.

6.7

The Client is responsible for ensuring that neither their house and its environment, nor the work expected of the Guardian Angel, present any avoidable or unusual risks recognised by the Health and Safety Executive.
The Client is responsible for ALL damages to the Guardian Angel’s property or pets.

1.	General
	1.1.	The commissioning of the Company by the Client to carry out House Sitting or Home Boarding or Pet Visiting assignments, whether verbally or in writing constitutes acceptance of these Terms of Business.
	1.2.	The Company is registered under the Data Protection Act (Reg. No: Z8495118) and thus undertakes to treat all data about Clients, prospective Clients, Guardian Angels, and prospective Guardian Angels, as strictly confidential, unless all parties agree otherwise.

2.	Our Agreement
	2.1.	The Company agrees to supply Home Sitting or Home Boarding or Pet Visiting services in accordance with a Brief provided by the Client, which may include the care of pets and other animals owned by the Client; and the maintenance of house, greenhouse, garden plants and lawns all within reasonable limits.
	2.2.	The Company will continue to provide these services throughout the duration of the Agreement even though the original Guardian Angel may fall ill or be unable to continue on assignment for what ever reason.

3.	Payment
	3.1.	The Client agrees to secure their booking with a non-refundable deposit of 25% or £25 whichever the greater following the meeting with their Guardian Angel and providing their Guardian Angel meets with their approval.
	3.2.	The Client agrees to settle the balance payment for such services 28 days prior to the commencement of the assignment, unless the assignment was booked at short notice; in such cases, the Client agrees to settle the Company’s invoice in full before the assignment commences.
	3.3.	In respect to long-term or on-going assignments, invoicing of fees can be set up on a monthly basis.
	3.4.	If payment is not received in accordance with these Terms of Business, the Company will not be obliged to honour any previously agreed arrangements.
	3.5.	The full balance will be payable if a cancellation is received within 21 days of the commencement of the assignment.

4.	Rules of Employment
	4.1.	All Guardian Angels are the Employees of the Company and all instructions to them must come from, or with the approval of, the Company Management Personnel.
	4.2.	Guardian Angels may not work for a Client, except through the Company. Infringement of this condition will jeopardise the Guardian Angel’s future as an employee of the Company.

5.	Insurance
	5.1.	Every reasonable measure is taken to ensure the integrity, probity, suitability and competence of the Guardian Angels. The Company, to ensure its Client’s peace of mind, covers its Employees with Public Liability and Employers Liability Insurance.
	5.2.	The Company’s insurance cover, only operates when the Guardian Angel is working on an assignment from the Company and for the duration and times of the selected service.
	5.3.	Where Guardian Angels are required to drive a Clients car, responsibility for the provision of appropriate insurance cover rests with the Client.
	5.4.	It is agreed that it is the Clients responsibility to adequately insure the property and its contents and any pets with an insurance company of good repute, and that such insurance shall continue for the duration of this agreement.
	5.5	The company can not accept any liability for the loss or injury to any pet.

6.	Miscellaneous
	6.1.	Where exceptional work or non standard skills and experience are involved e.g. the care of horses, farm animals, aviaries, large gardens, green houses, indoor plant collections, and swimming pools etc, charges will be made according to the level of skill required. Approximate guides will be provided by telephone and detailed quotations.
	6.2.	With the exception of fuel payments no payments should be made directly to your Guardian Angel.
	6.3.	In respect to Home Guardian Angel assignments only, in place of leaving supplies of food for the Guardian Angel, an impractical option, a daily subsistence allowance is paid directly to the Guardian Angel from your payment to Guardian Angel Services Limited; this payment is not subject to VAT.
	6.4.	A reservation, whether written or verbal, constitutes a binding agreement, and as such, all cancellations incur a £25 fee. This fee will be fully refunded on any future booking. This fee covers all administration costs.
	6.5.	An Guardian Angel may wish to have the companionship of their partner / spouse during an assignment. This incurs the Client no additional expense. The companion / spouse will have passed the Company’s vetting programme and is also fully covered by the Company’s insurance.
	6.6	The company reserves the right to amend these Terms of Business without notification to the client.
	6.7	The Client is responsible for ensuring that neither their house and its environment, nor the work expected of the Guardian Angel, present any avoidable or unusual risks recognised by the Health and Safety Executive. The Client is responsible for ALL damages to the Guardian Angel’s property or pets.

Terms and conditions